I have a Hahnel remote and I lost the transmitter. I contacted the manufacturer and was very surprised that the company not only was a pleasure to deal with, they replaced the part free of charge.
If you are after a flash solution for your camera, and want fantastic customer support, look no further than Hahnel. They are still doing business the old fashioned way and have won me over as a customer for my future purchases if they have a product that fullfils my needs.
As I sent in a thank you email to Hahnel: Customer Service is worth more than gold......
So again Hahnel, thank you for the support and I hope you gain more loyal customers because of it.
35 minutes ago